The South San Francisco Police Department strives to provide the best type of law enforcement service possible. We invite your suggestions for methods of improving police services through constructive criticism of Department procedures, your comments indicating dissatisfaction with the manner of performance, or information concerning commendable actions by employees of the Department.
Each report received will be investigated and appropriate action taken. Complaints against Department personnel will be handled in a prompt and unbiased manner. Your suggestions about improved procedures will be investigated, evaluated, and implemented when feasible to do so. Any commendation of the actions of our personnel will result in appropriate recognition.
If you wish to make a report in person, please come to the Police Department. You will be received courteously and thorough consideration will be given to your report. If you wish to register your report, a citizen report form will be provided to you for completion; and you may then mail in the form to the Department.
Please provide as much information as possible. Give your name and address so that we may contact you for further information, if needed. Every report will receive the personal attention of the Chief of Police.
It is important to note that you have a right to make a complaint against a police officer for any improper police conduct. California law requires that all police agencies have a procedure to investigate citizens' complaints. You have a right to a written description of this procedure. Citizen complaints and any reports or findings relating to complaints, regardless of the disposition, must be retained by this agency for at least five years.
It is against the law to make a complaint that you know to be false. If you make a complaint against an officer knowing that it is false, you can be prosecuted on a misdemeanor charge.