Last updated April 10, 2020
SAN MATEO HEALTH ORDER EXTENDED UNTIL MAY 3, 2020
- I'd like to volunteer or I need assistance
- Sign up to receive City Alerts
- Business Recovery Resources
- COVID-19 Screening and Testing Support in California
- Latest San Mateo County Health Officer News
- City of South San Francisco Closures/Postponements
- South San Francisco Unified School District information
- Transit Information
- Price Gouging is Illegal
- Social Distancing
- Letters from the South San Francisco Mayor
- Background on Novel Coronavirus (COVID-19)
- Reliable Resource
- Drinking Water is Safe
- COVID-19 Scams
- Tips on How to Keep Kids Occupied
- Mental Health Resources | English | Spanish | Chinese
- Grocery store list | Priority for Seniors
- COVID-19 all city newsetter
- SSF Virtual Rec is now LIVE
To read the latest news, please visit www.smchealth.org/Coronavirus
March 23, 2020: As I write this, I am both immensely grateful and exceedingly disappointed. We are in a grave crisis. I believe the virus is growing at an exponential rate in our county. Unless everyone does their part and follows the County’s Shelter-in-Place order and the Governor’s Safer at Home order, we will be facing an Italy-type catastrophe very soon. These orders are not recommendations, they are rules to be followed. My disappointment stems from the fact that many people just aren’t taking this seriously and going about their business as if nothing has changed. Our world has profoundly changed in an instant. It is now up to you all, the community, to decide what you want your future to be. If you decide you want to do your own thing and follow your own rules, you disrespect us all. You spit in our face, and you will contribute to the death toll that will follow. For those of you who say: “nobody tells me what to do,” now is a time to make an exception. You can go back to being ornery in the future.
March 16, 2020: Seven health officers within six Bay Area counties, including San Mateo County, are taking a bold, unified step to slow the spread of novel coronavirus (COVID-19) and preserve critical health care capacity across the region. On March 16, the Public health officers of Alameda, Contra Costa, Marin, San Francisco, San Mateo, and Santa Clara counties announced, with the City of Berkeley, a legal order directing their respective residents to shelter at home for three weeks beginning March 17. The order limits activity, travel and business functions to only the most essential needs. The guidance comes after substantial input from the U.S. Centers for Disease Control and Prevention (CDC) and best practices from other health officials around the world. Read the press release here You can read the full order here. Click here for Frequently Asked Questions.
March 14, 2020: San Mateo County Health Officer Dr. Scott Morrow has issued an update regarding the legal order prohibiting mass gatherings. Public and private gatherings of groups of 50 or more persons are now prohibited in San Mateo County. Read the press release here
March 13, 2020: San Mateo County Health Officer Dr. Scott Morrow has issued a School Operations Modification Order that will take effect on Monday, March 16, 2020, and remain in force through Friday, April 3, 2020, unless amended by the County or State health officer. Read the press release here
What the City is doing:
- Increased cleaning schedule and sanitation efforts at all City facilities
- Promoting hand washing and good hygiene in City facilities, restrooms, and counters
- Instituted measures to reduce the social contact and minimize the possibility of exposure
- Cancelling or postponing all large, non-essential indoor events, suspending library and parks and recreation programming, and cancelling events typically attended by those 50+ per the San Mateo County Health order
- Rescheduling non-essential meetings
- Reviewing our Continuity of Government Operations Plan to assess and identify current and future needs
- Holding daily planning calls for staff to provide updates and share best practices and concerns moving forward
Until May 3, library services will be delivered online only.
We will not be accepting returns of books or DVDs at the library until further notice. No late fines will be assessed during this period.
As we all practice social distancing during this outbreak, we encourage you to take advantage of the many online resources offered by your public library:
- Please visit our website for online resources, such as electronic, downloadable books and streaming video services.
- Correspond with a librarian: firstname.lastname@example.org
Community Learning Center after school homework program and classes are closed.
- Spring Camp, March 23 - 27, at the Joseph A. Fernekes Building
- Police Youth Academy, starting March 17
- Full of Fun Night, March 25
- Little Steps Preschool
- Siebecker Preschool
- Westborough Preschool
- Buri Buri Before & After School Program
- Monte Verde Before & After School Program
- Ponderosa Before & After School Program
- Spruce Before & After School Program
- Los Cerritos REAL program
- Martin REAL Program
- 23rd Annual Senior Health & Fitness Fair, March 13
- St. Patrick's Day Lunch at Magnolia Center, March 26
- Adult Day Care (2nd Floor at Magnolia Center)
- All drop-in programs at the Magnolia Center and the Municipal Services Building
- Senior Volunteer Luncheon, April 17 - Postponed
- Magnolia Center
- Adult Sports
- Middle School Sports
- RAPP Basketball
- Open Gym and Fitness Room at Terrabay Gymnasium and Recreation Center
- Terrabay Gymnasium and Recreation Center will be closed to the public.
- Passport and Notary services. We expect to resume services on May 3, 2020. Please visit the U.S. Department of State - Passport Acceptance Facility Search Page to find the nearest location to apply for a passport. Should you require an emergency passport appointment, please contact the U.S. Department of State at 1-877-487-2778.
The South San Francisco Unified School District Nutrition Services is providing an opportunity for families to drive through and pick up meals for the children in their families, at the designated sites listed below. Meals will be provided at no cost to all children through age 18. Children must be present in order for meals to be provided. The following schools will provide a lunch for the day and a breakfast for the following day. Meals will be served between 11:00 a.m. and 1:00 p.m., Monday through Friday, March 16th - May 1 (including Spring Break). Meals will be provided in the parking lot or at the entrance of each participating school. Please stay in your car and meals will be distributed, based on the number of children in the car. If you cannot drive to the site you can walk by. Meals will be offered on a "first come, first served" basis and the number of meals will be adjusted based on the number of children needing food.
School Meal Pick Up Sites:
- El Camino High School
- South San Francisco High School
- Parkway Middle School
- Westborough Middle School
This program will be solely for the pick up of meals and meals cannot be consumed on site.
The Transit District has updated information on the SamTrans and Caltrain pages. Note that the most recent update includes service reductions that are necessary in response to ridership losses and school closures.
SF Bay Ferry Service Reduction press release - March 16, 2020
- Wash hands frequently
- Stay home when ill
- Cover coughs and sneezes
- Avoid touching your face
- Prepare for supply chain disruptions by stocking up on medications and other critically needed items
A novel (new) coronavirus (COVID-19) is causing an outbreak of respiratory illness that originated near the city of Wuhan, Hubei Province, China. This outbreak began in early December 2019 and continues to expand in scope and magnitude. Chinese health officials have reported thousands of cases in the city of Wuhan and severe illness has been reported, including deaths. Cases have also been identified in travelers from Wuhan to other parts of China and the world, including the United States. Person-to-person transmittal is occurring though it’s unclear how easily this virus is spreading between people at this time. Signs and symptoms of this illness include fever, cough, and difficulty breathing.
What are the symptoms of COVID-19?
The most common symptoms of COVID-19 are fever, tiredness, and dry cough. Some patients may have aches and pains, nasal congestion, runny nose, sore throat or diarrhea. These symptoms are usually mild and begin gradually. Some people become infected but don’t develop any symptoms and don’t feel unwell. Most people (about 80%) recover from the disease without needing special treatment. Around 1 out of 6 people who get COVID-19 becomes seriously ill and develops difficulty breathing. Older people, and those with underlying medical problems like high blood pressure, heart problems or diabetes, are more likely to develop serious illness. People with fever, cough, and difficulty breathing should seek medical attention.
What steps should I be taking to protect myself?
There are everyday preventive measures to reduce the spread of germs and help reduce the risk of transmission of respiratory infections such as this Coronavirus. The following are basic infection prevention measures:
- Avoiding close contact with people suffering from respiratory infections;
- Washing your hands frequently, especially after direct contact with ill people or their belongings and environment;
- Alcohol hand sanitizers are also effective;
- Try not to touch your eyes, nose, and mouth with unwashed hands;
- Stay home when you are sick (and keep sick children home from school);
- Cough or sneeze into a tissue or your elbow. If you use a tissue, wash your hands afterwards;
- Clean and disinfect frequently touched objects and surfaces;
- People with symptoms of respiratory infection should stay home and practice cough etiquette (maintain distance, cover coughs and sneezes with disposable tissues or cough/sneeze into elbow, and wash hands); and
- Avoiding unnecessary travel to the affected areas, if possible.
Core Services Agencies
A message from CalWater: The drinking water CalWater supplies is safe and can be used as normal. The U.S. Environmental Protection Agency, California State Water Resources Control Board, and World Health Organization have all explained that there is no evidence that COVID-19 is or can be transmitted through drinking water. Furthermore, the rigorous water testing and treatment protocols we employ on a daily basis safeguard our customers’ drinking water. Customers can use their drinking water with the confidence that it continues to meet all state and federal drinking water standards.
Water Service Continues Uninterrupted
We remain fully operational and our water systems are running normally. Everyone at California Water Service (Cal Water) recognizes the special and critical role we play in these extremely difficult circumstances. Because of the essential nature of our mission, the vast majority of our team is on the ground helping to ensure that our water systems continue to operate safely and reliable. We are employing sound social distancing, personal hygiene, and workplace sanitation practices to keep everyone healthy. We are also prepared to mobilize resources from across the state should the need arise. In short, we will do what is needed to keep water flowing through our systems.
Recognizing that having a safe, reliable supply of clean water for hand washing and surface cleaning is a critical tool in the battle against COVID-19, we have suspended water service shutoffs for customers who are unable to make payments. We have also restored service for customers with delinquent accounts. We want to do everything we can to keep our customers and communities healthy and safe.
We are augmenting our phone and digital resources to ensure we are able to assist customers with their water service needs while our local Customer Centers are closed to walk-in traffic. Customers can and are encouraged to pay their bills online, and they can quickly and easily set up their profile on our website.