South San Francisco Parks & Recreation Department’s
Novel Coronavirus (COVID-9) FAQ
What is the Parks and Recreation Department’s policy on refunds as it relates to COVID-19?
The Parks and Recreation Department will be issuing credits for all cancelled classes, programs and rentals due to COVID-19. Please refer to the specific program area below.
Aquatics refunds due to COVID-19 will be issued at the end of the Spring session. If you wish to withdraw from the Spring session all together, please email email@example.com and include the participant’s name and class. For more information contact Acting Aquatics Supervisor, Brian Noce at firstname.lastname@example.org
Childcare refunds will be issued and will vary based on the program, see below:
- Spring Camp refunds will be issued in full.
- Preschool and ASRP programs will be prorated once the programs returns back in session. For more information, contact the Childcare Supervisor, Laura Armanino at email@example.com.
- At this time, Summer Camp refunds are only issued if requested (in writing) no later than the Tuesday of the previous week. There is a non-refundable $50.00 deposit per week, per child.
Classes refunds due to COVID-19 for the Winter session were issued as credits to your account. Class refunds due to the cancellation of the initial 2 weeks due to COVID-19 for the Spring session will be issued as credits to your account at the end of the Spring session. If you wish to withdraw from the Spring session all together, please email firstname.lastname@example.org and include the participant’s name and class. For more information contact Acting Classes Supervisor, Devin Stenhouse at email@example.com
Facility Rentals cancelled due to COVID-19 will receive a full refund issued to the permit holder. Please note refunds may take 2-6 weeks. Please contact Rentals Supervisor, Mike Mulkerrins at firstname.lastname@example.org for additional information.
Picnic Rentals cancelled due to COVID-19 will receive a full refund issued to the permit holder. Please note refunds may take 2-6 weeks. Please contact Rentals Supervisor, Mike Mulkerrins at email@example.com for additional information.
Sports programs refunds will be issued and will vary based on the program, see below. For Sports questions, please contact Bill Stridbeck at firstname.lastname@example.org or Mike Mulkerrins at email@example.com
- RAPP K-2 Winter session participants who’s last class was cancelled due to COVID-19, will receive a credit on their accounts for the missed class.
- 6th Grade Basketball participants will receive a credit on their accounts for the cancelled classes due to COVID-19.
- Middle School Spring sports will be issued credits for days missed due to COVID-19 at the end of the Spring session.
- Spring Adult Basketball and Adult Softball leagues-In the event that the season is cancelled due to COVID-19, all payments will be rolled over to the following season or refunded based on the team's request.
*It is important to note that all refunds issued by the City may take longer than the usual 2-6 week window given the COVID-19 pandemic.
What is the difference between coronavirus and the novel coronavirus (COVID-19)?
There are many strains of coronavirus. The novel coronavirus refers to COVID-19, the respiratory illness that originated in Wuhan, China in early December 2019. COVID-19 is a newly discovered coronavirus that has not been previously detected in animals or humans.
What are the dangers COVID-19 may have on children? How do they differ from those of adults?
Please visit the Centers for Disease Control and Prevention (CDC) page for specific details.
What is the best way to talk about COVID-19 with kids?
There is no one way to discuss COVID-19 with children. All kids are different, and therefore you will know the best approach to take when discussing this topic with your child. The NPR put together a comic, which can be found here, that might help guide your conversation.
What are the dangers COVID-19 may have on older adults?
Just like the seasonal flu, older adults and those with chronic health conditions are at a higher risk of being impacted if the illness does spread. Please visit the National Council on Aging (NCOA) page for more details.
Will Parks & Recreation know if a participant has been exposed or contracted COVID-19 and will programs close if someone is believed to have been exposed?
San Mateo County Health Department (SMCHD) will be in charge of care and direction for isolation of individuals that have been diagnosed with COVID-19. The City will work directly with the SMCHD and take further directions from them if this arises.
What are some good resources to read more about COVID-19?
- City of South San Francisco COVID-19
- San Mateo County Health
- Centers for Disease Control and Prevention
- California Department of Public Health
- World Health Organization
Who should I contact if I have additional questions?
If you have specific questions regarding the Parks and Recreation Department, their policies, and practices, please call the Parks and Recreation office Monday-Friday 8:00am-5:00pm at (650) 829-3800.
Residents with non-medical, non-emergency questions about coronavirus can call 2-1-1 or text 211211 at any time, day or night. 2-1-1 is a confidential service available in 180 languages.
If you feel sick with a fever, cough, or difficulty breathing contact your doctor.