Technical Accessibility Statement

City of South San Francisco Technology Accessibility Statement

The City of South San Francisco is committed to providing accessible digital services.  In support of this commitment, the City is engaging in ongoing accessibility efforts to provide digital services that align with Version 2.1, Level AA, of the Web Content Accessibility Guidelines (WCAG 2.1 AA).  Aligning digital services with WCAG 2.1 AA helps digital services be accessible to everyone, regardless of ability.  

As the City’s accessibility efforts are ongoing, the City welcomes suggestions for accessibility improvement. The City also recognizes the importance of providing reasonable accommodations and modifications where needed and as appropriate under any applicable accessibility standards.  Please use one of the contact methods listed in the “Request an Accommodation or Modification” section below to provide suggestions for accessibility improvement, request a reasonable accommodation or modification relating to a digital service, or request reasonable assistance in submitting a suggestion or request.  The City will timely respond to any submitted suggestion or request.  

Map Accessibility

Many of our pages feature embedded maps or links to maps that we have created using ArcGIS, Esri's comprehensive geospatial platform. While we strive to make our maps as accessible as possible, we may have encountered certain limitations in the software itself. Please visit Esri's Accessibility Conformance Reports page for more information. 

Request an Accommodation or Modification

Anyone may submit a request for an accommodation or modification through one of the following methods listed below.  The methods below may also be used to request reasonable assistance in submitting a request or to submit a suggestion for improvement.  If a request for a reasonable modification or accommodation is for a time-sensitive event, please submit the request no later than 48 hours before the event.   The Information Technology Department respond to all suggestions and requests in a timely manner.

  • By submitting the online City of South San Francisco Digital Accessibility Request or Suggestion Form 
  • By regular mail to:
    • City of South San Francisco
      Attn: Information Technology Department
      P.O. Box 711
      South San Francisco, CA 94080
  • By email to: web-it@ssf.net
  • By telephone to: 650-829-3915 (available Monday-Friday between the hours of 8:00 a.m. and 5 p.m. P.S.T. excluding observed City holidays; voicemails will be promptly returned)
  • By California Relay Service (Deaf and Hard of Hearing individuals) call 7-1-1

Browser Accessibility Information

Many popular browsers contain built-in accessibility tools.

Additional Plug-ins

Adobe Reader is required to view and print PDF documents that appear on this website.

Supported Assistive Technology

  • Latest Version of JAWS for Windows
  • Latest Version of NVDA for Windows
  • Latest Version of VoiceOver for Mac OS X
  • Keyboard-Only Navigation

 

Other ADA Resources

  1. Access South San Francisco: ADA Transition Plan

 

 

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